GoDaddy! Really, it’s time for you to GO!

A few years ago I got sucked into GoDaddy’s low prices and (seemingly) cohesive capabilities across a wide technology spectrum.  For the better part of a year, however, I’ve been reminded of the maxim, “You get what you pay for.”

I finally gave GoDaddy the boot, and I’m already pleased with the results.  I wish I had enough time to recount all the GoDaddy-induced pain, but I just don’t.  A few quick points:

  • Customer Service was terrible.  Yes, I received the “we promise to respond within 24 hours” email, but I frequently had to reply back (days later) asking, “what’s the status of this issue?”  Of course I’m not privy to GoDaddy’s inner workings, but I am left with the impression that SOP is to do nothing until the customer makes a reminder contact (calls by phone, send an email, etc.)
  • Charged more for less.  It’s still hard for me to believe, but it’s true.  I hosted 2 WordPress blogs with GoDaddy.  One was measurably faster even though it contained less content and used fewer plug-ins, etc.  Unfortunately, it is also the less important blog.  After demonstrating (with measured results) that one was slower than the other, GoDaddy said there was nothing they could do about it.  If I were to upgrade to the next package level (Economy to Deluxe if memory serves), performance would improve substantially.  “Sucker” is now emblazoned on my forehead.  I continued to measure the performance of my more important (and now more powerfully hosted) blog.  There was absolutely no change (other than the amount GoDaddy charged me).  I disabled WordPress plug-ins and did everything I could to give GoDaddy’s host server the opportunity to deliver the promised performance.  Nada.
  • WordPress Upgradability – During the tenure of my blogs at GoDaddy, there have been at least a half-dozen upgrades to the WordPress platform.  I can only remember one of the dozen working correctly (2 blogs x half-dozen upgrades = ~dozen total).  GoDaddy’s Customer Support personnel blame WordPress.  But when I talk to other bloggers, their upgrade from 3.0 to 3.1 (or whatever) is flawless.  We take the same steps; their blogs (not on GoDaddy) upgrade; mine don’t.


Have I already written that much?  I really didn’t want to spend much time on this topic, but my fingers just couldn’t hold back. Frustrating!

Ok. Take a breath; think positive thoughts. I’m moving on now.  Good riddance!

Amazon MP3 Uploader, Doesn’t

Everyone’s pretty excited about Amazon’s MP3 Cloud Player with 5 GB of Cloud Drive space.  I downloaded the Android version to my HTC Incredible as soon as I could. The concept is great – buy music from any device (just about) and play it from any device (just about).  Do you really need an iTunes app anymore?

Amazon’s announcement came along with some disappointing and exciting caveats.  Disappointing: If you previously bought MP3 music from Amazon, it doesn’t show up in your Cloud Drive, and there’s no handy option on the Cloud Player site to move it there.  Exciting: You can use the Amazon MP3 Uploader tool to (wait for it…) upload MP3s to your Cloud Drive!  So, you can manually copy previously purchased (from Amazon or elsewhere) to your Cloud Drive and use it from your various Cloud Players.

Well, in theory anyway.  I’ve tried to upload MP3 files using version 1.0.1 of the Amazon MP3 Uploader, but it doesn’t actually upload any files.  So, exciting becomes Disappointing!  The application (which is based on Adobe AIR) either hangs or crashes.  In the past 24 hours I’ve experienced 3 hangs and 2 crashes.  The more recent crash dump was:

1 Problem signature: 2 Problem Event Name: APPCRASH 3 Application Name: Amazon MP3 Uploader.exe 4 Application Version: 5 Application Timestamp: 4ca30b7b 6 Fault Module Name: Adobe AIR.dll 7 Fault Module Version: 8 Fault Module Timestamp: 4d7a8071 9 Exception Code: c0000005 10 Exception Offset: 001fe2db 11 OS Version: 6.1.7601. 12 Locale ID: 1033 13 Additional Information 1: 0a9e 14 Additional Information 2: 0a9e372d3b4ad19135b953a78882e789 15 Additional Information 3: 0a9e 16 Additional Information 4: 0a9e372d3b4ad19135b953a78882e789 17 18 Read our privacy statement online: 19 20 21 If the online privacy statement is not available, please read our privacy statement offline: 22 C:Windowssystem32en-USerofflps.txt 23

BTW, I started out trying to upload a bunch of files, but after the first hang I’ve just tried to upload 1 or 2 files.  I’m using Windows 7 32-bit with SP1. I’ve launched the uploader app from both IE9 and Firefox 3.6.16. AIR seems to be up-to-date (see Fault Module Version).

PowerShell Script Gets Stuck in Error State?

I wrote a PowerShell script to track the response times of a few web sites.  I know there are commercial products that crawl a site at given times and report timing details, missing links, etc., etc., etc.  But, I’m just trying to demonstrate to my hosting provider that one of my sites is consistently slower than other sites.  Ironically, the site which is consistently slower is a higher-grade hosting plan.  Yep, I pay more for the slower site than I do the other sites.  I need this site to be faster than the others, so I don’t want to just lower the plan.

Ok, enough background.  The script simply walks a small array of URLs, creates a WebRequest with caching turned off (NoCacheNoStore), executes the request and calculate the amount of time for the response to return (a LastByte meaurement).  After timing the response for each URL in the array, the script sleeps for a random amount of time (between 2 minutes and 4 hours).

The problem is that eventually one of the sites will timeout.  (Of course this is one of the primary reasons I pay a company to host for me – my customers and visitors shouldn’t experience timeouts, slow responses, etc.  But I digress.)  Once a WebException with the message “The operation has timed-out” occurs, every future WebRequest experiences the same exception.  At first I thought the script must not be clearing $error appropriately, but it is clearing $error between requests (at least twice actually).  I don’t think this exception should occur with each request.  Some of my rationale includes:

  1. $error.Clear() is called before each WebRequest is created (see the first line in the foreach loop of the Main function)
  2. The script does not attempt to re-use WebRequest; it creates a new instance each time (see the first few lines of the GetResponse function)
  3. Neither does it attempt to reuse WebResponse; it sets the variable to $null prior to executing WebRequest.GetResponse(). (see line about mid-way into the GetResponse function)

Another important point is that the PowerShell environment becomes corrupted.  If I stop the script (ctrl-c) and restart it, the time-out errors will continue.  If I close the PowerShell environment (shell or ISE), restart the environment and then restart the script, the errors will not occur (at least not until a “real” timeout occurs).

If you’re interested to educate me on the finer points of PowerShell, using WebRequest in PoSh, etc., the full script is below.  Post a comment if you have ideas or a solution.

1 ################################################## 2 # Script: Track-WebResponse.ps1 3 # Created by: J Burnett 4 # History: Feb, 2011 - Created 5 ################################################## 6 7 function GetResponse($uri) 8 { 9 # Create WebRequest; force it to bypass cache 10 $request = $null # TODO: does this help eliminate the repetitious "Operation timed out" errors 11 $request = [net.WebRequest]::Create($uri) 12 try { 13 $request.CachePolicy = new-object -TypeName System.Net.Cache.HttpRequestCachePolicy 14 $request.CachePolicy = [net.cache.HttpRequestCacheLevel].NoCacheNoStore 15 } 16 catch { 17 $response = "ERROR: Unable to set CachePolicy: $error[0]" 18 } 19 20 [net.WebResponse] $response = $null 21 22 $requestStartTime = get-date 23 try { 24 $response = $request.GetResponse() 25 } 26 # Don't catch anything, just get the end time. Exceptions will be handled by the caller via $error 27 finally { 28 $endTime = get-date 29 } 30 31 return $response, $requestStartTime, $endTime 32 } 33 34 35 #################### 36 function DeclareCustomTypes() 37 { 38 $classDef = @" 39 public class ResponseResults 40 { 41 public string RequestUrl; 42 // Response timing data 43 public System.DateTime RequestStartTime; 44 public System.DateTime RequestEndTime; 45 public System.TimeSpan ResponseTime; 46 // Data from HttpWebResponse 47 public int ContentLength; 48 public string ContentType; 49 public bool IsFromCache; 50 // Error and other messages 51 public string Message; 52 // public System.Net.HttpWebResponse Response; 53 } 54 "@ 55 Add-Type -TypeDefinition $classDef 56 } 57 58 59 #################### 60 Function BuildObject { 61 param ($urlReqT, $respT, $requestStartTimeT, $endTimeT, $contentLength, $msg) 62 63 $respResults = new-object ResponseResults 64 $respResults.RequestUrl = $urlReqT 65 # Capture request / response timing data 66 $respResults.RequestStartTime = $requestStartTime 67 $respResults.RequestEndTime = $endTimeT 68 $respResults.ResponseTime = (([DateTime]$endTimeT) - $requestStartTime) 69 70 # Capture data from HttpWebResponse 71 $respResults.ContentLength = $respT.ContentLength 72 $respResults.ContentType = $respT.ContentType 73 $respResults.IsFromCache = $respT.IsFromCache 74 75 $respResults.Message = $msg 76 77 return $respResults 78 } 79 80 81 #################### 82 Function TimeRequest($uri) 83 { 84 $error.Clear() 85 $resp, $requestStartTime, $endTime = GetResponse($uri) 86 $msg = "Response from $uri took " + ($endTime - $requestStartTime) 87 88 $contentLength = 0 89 if ($null -ne $resp) { 90 $contentLength = $resp.ContentLength 91 $msg += " [ContentLength: $contentLength]" 92 } 93 else { 94 $msg = "ERROR: $error $msg" 95 } 96 97 $forXml = BuildObject $uri $resp $requestStartTime $endTime $contentLength $msg 98 $timeForFileName = $requestStartTime.ToString("") 99 ($forXml | ConvertTo-Xml).Save("./ResponseResults-$timeForFileName.xml") 100 101 return $msg 102 } 103 104 105 #################### 106 Function Main() 107 { 108 DeclareCustomTypes 109 110 $rgUri = @("", "", "") # "", "") 111 while ($true) { 112 foreach ($uri in $rgUri) { 113 $error.clear() 114 $resultMsg = TimeRequest($uri) 115 write-host $resultMsg 116 } 117 118 # Sleep for 2 minute to 4 hours 119 $sleepSecs = get-random -min (2*60) -max (4*60*60) 120 write-host "Sleeping for $sleepSecs seconds... `n" 121 start-sleep -seconds $sleepSecs 122 } 123 } 124 125 #################### 126 # Globals 127 $requestStartTime = get-date 128 129 #################### 130 # Main Entry point 131 Main 132 133

Google Spreadsheet Sorting Bug

I needed to tally votes from a simple poll for determining priorities of some topics.  Several other people need to analyze the results; since they are from different organizations, I decided to use Google Spreadsheets.

Instead of going through the whole process of how I arrived at the bug, I’ll cut to the chase and just explain the problem:

If a Google Spreadsheet uses references to another spreadsheet, sorting the spreadsheet does not adjust the referenced cells correctly.

To demonstrate the problem, here’s a few screenshots:

Google Spreadsheet - Initial State
Google Spreadsheet - Initial State

Note that cell A3 uses formula =’Topics’!A3 in order to display the value from the corresponding cell of the Topics spreadsheet.

Google Spreadsheet - Incorrect Sort Behavior
Google Spreadsheet - Incorrect Sort Behavior

After sorting on column D, notice that columns C & D (in green rectangle) are changed, but columns A & B (in red rectangle) are not.  The result of the sort is incorrect and useless at this point because Topic A, Choice 1 is not truly the top rated item.

To demonstrate a bit further, I changed hard-coded the values in column A rather than have them reference the values in the Topics spreadsheet.  The result of sorting after this change looks like:

Google Spreadsheet - Partly Correct Sort Behavior
Google Spreadsheet - Partly Correct Sort Behavior

Here we see that columns A, B & C have changed correctly, but column B has not because it still uses references to the Topics spreadsheet. (Note the value of cell A3 shown in the Formula bar just above the spreadsheet)

So, is this a bug or not?  I would count it as “unexpected behavior,” but I guess Google will have to determine whether they want fix this or not.  I got the results I expected from Excel, however, as you can see here:

Microsoft Excel - Correct Sort Behavior
Microsoft Excel - Correct Sort Behavior

If you’re interested to tinker with or investigate this issue, you can copy the Excel spreadsheet, import it into Google Docs and tinker away.  Caveat: You may have to set the reference formulas in the Results spreadsheet to point to the appropriate cells in the Topics spreadsheet.  I don’t think Google converts the references to hard values during import, so verify it beforehand.

Azure 1.3 SDK Refresh, Problems!

Microsoft released a patch (aka “refresh”) for the Windows Azure 1.3 SDK. As per the announcement, the security vulnerability is serious, but its impact is limited.  None of our Azure apps, nor of our customers, is affected.

Regardless, we aim to keep up with the leading edge, so we quickly applied the patch.  Unfortunately, the patch seems to have broken our dev environments.  Here’s a quick run-down:

  1. At least one environment installed the patch while VS2010 was still running.  The installer didn’t complain, and no Azure-related projects were loaded in VS.  After applying the patch and then opening Azure projects, the Azure assemblies (e.g., Microsoft.WindowsAzure.Storage) had to be refreshed (remove & add) in the projects.
  2. Rebuilding Azure projects encounters this error:

“WAT050 : The version of the Windows Azure SDK currently installed is not compatible with this version of Windows Azure Tools for Microsoft Visual Studio.  Please download and install the latest version of both the Windows Azure SDK and the Windows Azure Tools for Microsoft Visual Studio    C:Program Files (x86)MSBuildMicrosoftCloud Service1.0Visual Studio 10.0Microsoft.CloudService.targets”

Analysis & Resolution

Regarding #2 above: as best as we can tell, it appears that the original Azure 1.3 SDK was less sensitive to the version of Azure Tools for Visual Studio (VSCloudService.exe) was installed.  Environments that don’t have the most recent version of VSCloudService work fine with the original 1.3 SDK, but this refresh doesn’t.  Resolution: Install most recent version of VSCloudService.

JungleDisk Server Edition #FAIL!

We use JungleDisk Server Edition to ensure we have backups for one of our critical servers.  Why did we choose Server Edition over the basic JungleDisk?  Because we have several (higher) expectations for server backups:

  1. Scheduling – We need to have control over when the backups occur.
  2. Reliable – Once we install & configure the backup software, paths, schedule, etc., we need to trust that it will work without oversight or manual intervention.
  3. Fast – We run backups every six hours.  The backup process needs to be fast and complete well within the six hour window.  Obviously the amount of data being backed up is a major factor, especially on initial backup.  But the software itself is also a major factor.  We can manage schedules to data sizes, but we can’t change the software.  For reference our backups have been completing in less than 30 minutes (peak).
  4. Smart – Since the accumulation of data on servers tends to be large, the backup software needs to be very smart about what needs to be backed up and not waste CPU, memory, bandwidth unnecessarily.
  5. History / Logs – We need to be able to look back in time and know what happened with our backups, good or bad.
  6. IJW

JungleDisk SE has been a pretty good solution for us for a while.  But last night (~11 pm EST) one of our team members happened to look at the JungleDisk Activity Monitor on the server and found out that:

  • JungleDisk SE seemed to have skipped the most recent scheduled backup.
    • There was no record in Backup History (log) of any activity around that time-slot.
    • The Activity Monitor reported “Failed to open backup vault. No Internet connection detected. xSocketTimeout – HTTP connection timed out: SSL connection timeout”
    • Attempts to start a backup manually in Activity Monitor consistently failed with the same error.
  • JungleDisk’s Customer Support site doesn’t recognize our login credentials and doesn’t support SSO with main site.
    • We could successfully login to our JungleDisk account via
    • After successful login and navigating to My Account page (, we tried to get support via the Support tab under Current User in the left navigation bar.
    • On submitting a support request, we were notified that we had to login first.
    • We clicked the link for login and found that the page ( is not secured!  We didn’t really want to pass our server backup credentials over plain-text, but we figured we can change the password later.
    • When we tried to login, however, JungleDisks Customer Support site didn’t recognize our credentials (the same credentials we used successfully on their main site)

As you’d expect, we were beginning to wonder if JungleDisk is still an active business.  The plot thickened, however.  The good news is that when we checked on the server this morning, JungleDisk appeared to be working again.  The bad news, however, is that the transfer rate is incredibly (painfully) slow (between just 88 & 104 kbps!).  The estimated time required was over 12 hours!  We weren’t sure what to do.  Should we just let it run and hope that future backups normalize back to less than 30 minutes?  Or should we reset the JungleDisk service in hopes that it would speed up?

Our team decided to ride it out.  We’ll hope that this backup completes successfully, and we’ll check the next few scheduled backups to ensure they complete quickly and successfully.

UPDATE:  Many will be interested to learn that Rackspace’s Server Backup product is just JungleDisk Server Edition rebranded.  While looking at backup options on Rackspace’s site, our guy was accosted by those flying online salesperson chat boxes.  He finally caved and simply asked the rep the difference between the two (JD SE & RS SB).  The chat went something like this (paraphrased):

AltaModa rep (AMT): What is the difference between JungleDisk Server Edition and Rackspace Server Backup?

Rackspace rep (RS): Rackspace Server Edition provides Fanatical Support.

AMT: We’re using JD SE now, but it didn’t backup last night.  We wonder if we should switch to something else.  Would RS SB require taking the server off-line?

RS (after a very long wait): Unfortunately, yes.

AMT: That is unfortunate.  Is it substantially different and better than JD SE?  We don’t want to take the server offline just to get the same thing.

RS: Rackspace Server Edition includes Fanatical Support

AMT: Ok, but is the code actually different?  Or is it just a rebranding of the JungleDisk code?

RS: Yes, the code is rebranded.  Would you like for me to send you a link….

We’re going to stay the course and see if the current JungleDisk will work (see above).  If we’re going to have to take the server offline, we’ll do a more exhaustive analysis of solutions that just Rackspace’s offerings.  If you have suggestions, please add a comment below.

UPDATE 2:  Some have asked about the relationship between Rackspace and JungleDisk.  Rackspace acquired JungleDisk in October, 2008.  Rackspace continued to invest in and maintain JungleDisk after the acquisition, but now may be killing off the JungleDisk brand.

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RockMelt–A Quick Preview

RockMelt is a new web browser which aims to provide tighter integration with social networking and web browsing.  It’s based on Google’s Chrome browser and adds several strategically placed buttons and side bars.  After you log in with your Facebook account, you can view the handy Guide page which shows many of the key features (dark blue bubbles below):


You can easily update your status, see which friends are online, share the page you’re currently viewing, etc.  The vertical bar on the left is the Friend Edge.  The one on the right is the Apps Edge.  With a quick glance the Apps Edge let’s you see that you have unseen Facebook and Twitter items.  You can also add other feeds as well.

RockMelt-Share-croppedThe Share button is pretty handy.  If you’re on a page you’d like to share, just push this button, select where to share (Facebook or Twitter), type a comment if you’d like and then post.

This feature could be better, however.  If you want to share the page on both Facebook and Twitter, then you’ll have to Share twice.  Not terrible now, but when Buzz and others are available, multi-posting will become a major pain!

RockMelt-Chat-croppedWhen you click on a friend’s icon in the Friend Edge, RockMelt assumes you want to initiate a chat session.  I think people would rather view Recent Activity first, but maybe I’m wrong.

If the friend is offline, however, it still assume you want to chat.  That seems pointless.  RockMelt should go to Recent Activity when the friend is offline.

I think it supports multiple IM networks, but haven’t researched or tried many.

RockMelt-Recent Activity-croppedViewing your friends Facebook updates is very easy.  Just click on their icon in the Friend Edge and select the Recent Activity tab.  Scroll down to see older activity, and clicking a link opens it in the browser (right-clicking the link also gives the options of opening in a new tab or new browser window – nice!)

BTW, when you hover over an icon, you get a info balloon of their most recent tweet, etc.  Sorry, no screen cap of that.

RockMelt is a pretty cool browser don’tcha think?  I’ve been using Chrome for a long time, so its base UI is very usable and easy.  The edges don’t really get in the way, and I didn’t find that I missed the screen space.

So, you should check it out, too. Come back and leave your comments so we can compare notes.

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RockMelt = Installer Melt on Windows 7

I was excited today to get my invitation to try RockMelt – I’m really curious to see what they’ve put together web browsing and social networking. “Your Browser. Re-Imagined.”

Unfortunately, I didn’t get the kind of Melt experience I wanted. I downloaded the little (~500kB) installer and launched it. More specifically, I launched it using Run as administrator since, as per the Principle of Least Privilege, I was logged in as a User.  This typically works fine for most recent installers – they’ve learned how to do their work using an admin’s credentials and installing for all users.  RockMelt’s installer isn’t working correctly, however.  The installer completed (downloaded more files, installed, etc.) without error, so everything looked good.  But there was no RockMelt in the start menu, etc.  Hmmm, what’s going on?

I figured it was a problem with running as different credentials from the current user, so I:

  • Uninstalled RockMelt (as an admin, still logged in as low-priv user)
  • Logged off & logged back in with an admin account
  • Re-installed RockMelt

Ok, all should be good, right?  Well, not exactly.  When I tried to launch RockMelt from the start menu, I got this error:

RockMelt - Launch Error
RockMelt - Launch Error

It turns out now that it doesn’t matter how I’m logged in when I run the installer, it always uses the first user’s AppData path.  So, for example, if AdminDude launches the installer, the shortcut points to C:UsersDudeAppDataLocal…. because Dude was the logged in user the very first time I ran the installer.  It’s probably just some registry data, but I don’t want to spend time hunting it down.  Maybe they’ll resolve it in a future release.  Regardless I Shoulda Used a VM! #ShouldaUsedAVM

Process Explorer v14: Good changes or not?

On Nov. 16 Microsoft’s SysInternals group released an update of the SysInternals Suite.  Some of the most notable changes in this release are related to the famous & fantastic Process Explorer.  The announcement for v14 of Process Explorer from SysInternals’ blog states (emphasis added):

This major update to Process Explorer adds a slew of enhancements and new functionality including network and disk monitoring, an improved multi-tab system information dialog, additional memory statistics, a new column that shows aggregate CPU usage for a tree of processes, improved DLL scanning performance and accuracy, command-lines in process tree tooltips, support for more than 64 CPU systems, and more.

I like most of the features and changes, although I have no way of testing the >64 CPU support 😉  I like the Tree CPU column, command-line args info in process tooltip (particularly useful for services), and network and disk monitoring.  I don’t, however, like the change to the (solely) multi-tab system information dialog.  Why not?  Let’s take a before & after look.

Process Explorer v12, System Information dialog screenshot
Process Explorer v12, System Information dialog

And now screenshots from v14:

Process Explorer v14, System Information - CPU screenshot
Process Explorer v14, System Information - CPU Tab

The new System Information dialog only shows one ‘metric’ at a time – CPU, Memory or I/O. I wish they’d kept the original as an All tab. In previous versions provided some sense of correlation between the three in time. The options now are to switch back and forth between tabs – reduced correlation effect – or go back to good ol’ PerfMon.

In case you wanted to see the Memory and I/O tabs…

Process Explorer v14, System Information - Memory Tab screenshot
Process Explorer v14, System Information - Memory Tab
Process Explorer v14, System Information - I/O Tab screenshot
Process Explorer v14, System Information - I/O Tab

BTW, it’s mildly interesting to note that Process Explorer jumped from version 12 to version 14.  I guess the SysInternals folks are pretty superstitious about 13th releases!

Blekko: Better Search by Looking in Fewer Haystacks

If you haven’t heard of Blekko, you should check it out soon.  How are Blekko searches different?  Consider this analogy.   When looking for a needle in a haystack, it helps to look in the right haystacks, right?  I mean if a needle is in one of 30 haystacks, Murphy’s Law (or similar) suggests that the needle is in the last haystack.  What if you could reduce the search down to 5 haystacks?  That would save you a lot of looking.

Haystacks, in this analogy, represent websites.  The number of websites continues to grow rapidly on a daily basis.  But why look through every website?  Blekko executes your search, but only over specified websites. (The search may cover more websites, but the results you get are only from the specified set)

Maybe an example is the best way to explain more about Blekko.  So, do a Blekko search for OAuth.  Just above the first result you’ll see something like “1 to 20 of 4M web results….”  How are you going to look through 4 million results?  Now use Blekko to search for OAuth, but only from Azure sites I’ve defined.  You’ll see that the number of results is far more manageable.

Now, look at the text in the search box.  “OAuth /jburnett/azure” tells Blekko to search for OAuth using the restrictions defined in ‘/jburnett/azure’ which Blekko calls a slashtag. A slash tag is just a handle to a set of URLs and other slashtags.  My Azure slashtag contains:

Not cool enough for you?  Well, I lied.  My Azure slashtag really contains:


Slashtags are nestable – my slashtag is re-using another user’s Azure slashtag!  When they add useful websites to their slashtag, I’ll get results from those sites, too.

Check it out, and add your own slashtags.

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