GoDaddy! Really, it’s time for you to GO!

A few years ago I got sucked into GoDaddy’s low prices and (seemingly) cohesive capabilities across a wide technology spectrum.  For the better part of a year, however, I’ve been reminded of the maxim, “You get what you pay for.”

I finally gave GoDaddy the boot, and I’m already pleased with the results.  I wish I had enough time to recount all the GoDaddy-induced pain, but I just don’t.  A few quick points:

  • Customer Service was terrible.  Yes, I received the “we promise to respond within 24 hours” email, but I frequently had to reply back (days later) asking, “what’s the status of this issue?”  Of course I’m not privy to GoDaddy’s inner workings, but I am left with the impression that SOP is to do nothing until the customer makes a reminder contact (calls by phone, send an email, etc.)
  • Charged more for less.  It’s still hard for me to believe, but it’s true.  I hosted 2 WordPress blogs with GoDaddy.  One was measurably faster even though it contained less content and used fewer plug-ins, etc.  Unfortunately, it is also the less important blog.  After demonstrating (with measured results) that one was slower than the other, GoDaddy said there was nothing they could do about it.  If I were to upgrade to the next package level (Economy to Deluxe if memory serves), performance would improve substantially.  “Sucker” is now emblazoned on my forehead.  I continued to measure the performance of my more important (and now more powerfully hosted) blog.  There was absolutely no change (other than the amount GoDaddy charged me).  I disabled WordPress plug-ins and did everything I could to give GoDaddy’s host server the opportunity to deliver the promised performance.  Nada.
  • WordPress Upgradability – During the tenure of my blogs at GoDaddy, there have been at least a half-dozen upgrades to the WordPress platform.  I can only remember one of the dozen working correctly (2 blogs x half-dozen upgrades = ~dozen total).  GoDaddy’s Customer Support personnel blame WordPress.  But when I talk to other bloggers, their upgrade from 3.0 to 3.1 (or whatever) is flawless.  We take the same steps; their blogs (not on GoDaddy) upgrade; mine don’t.

 

Have I already written that much?  I really didn’t want to spend much time on this topic, but my fingers just couldn’t hold back. Frustrating!

Ok. Take a breath; think positive thoughts. I’m moving on now.  Good riddance!

3 thoughts on “GoDaddy! Really, it’s time for you to GO!”

  1. This is a great post, yesterday I was floored when GoDaddy passed the buck and blamed all my problems on WordPress. My sitemap was not showing in the hosting control panel and customer support said it was due to using WordPress. I would need to download a plugin, so I asked which one they said they didn’t know. I explained we have a sitemap indexed with Google for the Mountain Weekly News however they just like to get off the phone as fast as possible. You can just hear it in there voices right when they answer… Please email me or reply with another hosting option as I am trying to run a business and would never treat my customers like this!!

  2. Mike, I’m sorry to hear that you’ve suffered the same lackadaisical attitude from GoDaddy as we did. We researched quite a few WordPress hosting companies and found that many would meet our needs. In the final analysis, we decided on HostGator.com, primarily since they had the lowest price. We had no trouble migrating our blog content and have been satisfied since the switch.

    I hope this is helpful information for your company. Will you post another comment here after you make the switch so others may benefit from your experience, too?

  3. We’re continuing to migrate away from GoDaddy. After having completed our site moves, now we’re migrating domains. We migrated some of the domains before their expiration (and left $$ on the table at GoDaddy). But we’ll migrate most of the domains as they approach expiration.

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